Quality Standards and Certification Systems

Facility standards and service quality largely determine the competitiveness of a tourism destination or country.

TOURISMRESULTS can assist in enhancing tourism standards by offering the following services:

  • Participatory development of quality criteria and measurable indicators for different types of tourism establishments.
  • System design: institutional set-up, mandatory vs. voluntary certification, grading schemes for tourism establishments and tour guides.
  • Design of an independent certification process, i.e. type and methodology of assessment, audit fees, frequency, etc.
  • Training and supervision of assessors.
  • Mystery shopping to double-check quality standards

Other Services for Tourism Organisations: